Refund policy
Last updated: 18 September 2026
We want you to enjoy VAYO. If something arrives wrong, we will make it right. This policy explains when we replace or refund an order, and how to raise a claim.
1. Our 7-day return window
You have 7 days from delivery to raise a return or a claim with us. After 7 days we are unable to accept a return, though your rights under the Consumer Protection Act, 2019 are unaffected.
VAYO Daily is a packaged beverage, so for hygiene and food-safety reasons we can only accept back product that is unopened, unused and in its original outer packaging. Cans that have been opened or consumed cannot be returned.
2. Changed your mind
If you simply want to return an unopened order, tell us within 7 days of delivery and we will arrange a pickup or ask you to ship it back. The product must reach us unopened, undamaged and in its original packaging. The return shipping cost is deducted from your refund unless the order was wrong or faulty, in which case we bear it.
3. When we replace or refund at our cost
We will replace your order, or refund it in full, if it arrives:
- Damaged, dented or leaking
- Expired, or with less than 30 days of shelf life remaining on delivery
- The wrong flavour, wrong quantity or wrong product
- Incomplete — items missing from the pack you ordered
4. How to raise a claim
Email contact@vayoplus.com within 7 days of delivery with:
- Your order number
- Clear photographs of the outer shipping box, the cans, and the batch and expiry details printed on the can
- A short description of the problem
An unboxing video is the single fastest way to get a claim approved, especially for damage and missing items. We strongly recommend recording one when you open a shipment.
Please keep the product and all packaging until the claim is resolved. We may ask for a reverse pickup.
5. Cancelling an order
You can cancel free of charge any time before your order is dispatched — email or call us with your order number. Once a shipment has left our warehouse it cannot be cancelled, but the claims above still apply if it arrives in poor condition.
6. Refused and undelivered shipments
If a shipment comes back to us because the address was wrong or incomplete, nobody was available after the courier's reasonable attempts, or a Cash on Delivery order was refused at the door, we will refund the product value less the actual two-way shipping cost we incurred. Repeated refusal of COD orders may make your address ineligible for COD in future.
7. How refunds are paid
- Prepaid orders — refunded to the original payment method. Banks typically take 5–7 business days to show the credit after we process it.
- Cash on Delivery orders — refunded by bank transfer or UPI to an account you nominate. We will ask you for these details; we never ask for your card number, CVV, PIN or any OTP.
We process approved refunds within 7 business days of approving the claim.
8. Replacements
If you would rather have the product than the money, we will ship a replacement at no cost to you, subject to stock. If the item is out of stock we will refund instead.
9. Promotional and free items
If your order included a free or discounted item as part of an offer, and you return enough of the order that the offer no longer applies, the value of that item is deducted from the refund.
10. Still not happy?
Write to our Grievance Officer at contact@vayoplus.com or call +91 95559 52595. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.